Terms of Sale and return

1. ORDER ACCEPTANCE

1.1 Order Acceptance: Our acceptance of your order will take place when we notify you of our acceptance in writing (e.g. by email or mobile messaging). If we are unable to accept your order, we will inform you of this in writing or through a call and will not charge you for the product.

1.2 Payment: By placing an order, you authorize us or our third-party payment processer to process your credit/debit card details for the amount of your order. We accept payment by,

ü  Credit/debit card.

ü  Via your wallet.

ü  1.3 In order to authorize credit/debit card payments, we may be required to create an account for you with our third-party payment processors, including accepting their standard terms and conditions and submitting your details to them on your behalf. You hereby authorize us to do so and we shall not be liable to you for any damage or loss you may incur as a result.

1.4 We may remove or add cards or other payment methods that we accept at any time without prior notice to you.

1.5 Cancelling Order: You may cancel your order immediately prior to shipping for any reason.

1.6 Our Cancellation: We may cancel your order(s) if:

ü  You do not make any payment to us when it is due.

ü  You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products.

ü  You do not, within a reasonable time, allow us to deliver the products to you or collect them from us.

ü  You attempt to bulk or multi-order purchase in accordance with clause 1.8, below.

1.7 Bulk/Multiple Purchasing: We reserve the right to reject any orders, at our sole discretion, where we detect bulk purchasing or multiple units of similar products being purchased.

3. Important notes:

– If the shipment arrived in your country and there is no response from you then your shipment will be returned to the origin country. In this case, we will only refund you the product cost after deducting the return fees, so your refund amount will be “Product cost – Return cost = Refund amount”. (Customs charges if applicable and Shipping charges will be nonrefundable).

– After receiving the shipment, if you find any product is missing then you will have 3 days to inform us.

– In case, if you did not receive your order within 15 days from purchase date, please contact us immediately. We might not accept the concern if received beyond this timeframe.

– In the rare cases, a shipment can be stuck in customs and may need a declaration or additional documents from your side. If you are failed to provide the requested declaration or additional documents, then we will not be able to offer any refund from our side because the shipment will be confiscated by the customs authorities.

4. Refused delivery:

– In this case, XYZONLINE will try to return the shipment back to the origin and return shipping will be deducted from your Product cost. So, your refund amount will be Product cost – Return cost = Refund amount. This amount will be refunded to you as soon as the shipment will return to the seller. In case, if the product is not returnable back to the origin then, in that case, we will not offer any refund to you. Since the item will be disposed of by the customs within your country.

– All products warranties are only warranties by its manufacture.

5. Cancellation guidelines:

Canceling your order for any personal reason, in that case:

·      If the shipment has been created/processed from the warehouse, Partial shipping fees will be deducted, and rest of the amount will be refunded.

·      If the shipment has not been created/ processed by us: Full refund will be processed.

Note:

·      If the shipment left (shipped), we cannot cancel your order.

In rare cases, delivery may take longer due to:

ü  Bad weather

ü  Flight delays

ü  National holidays or Festivals

ü  Customs clearance procedures

ü  Other unforeseen circumstances

If you think your order is delayed, please feel free to contact us at info@xyzonline.xyz

6. Import Fees Estimation

XYZONLINE offer customers customs duties, taxes, and fees (“Import Fees”) estimation during checkout and customs clearance on your behalf for certain eligible countries and regions.

7. Calculating Fees

·     When you order products from XYZONLINE, an estimate of the Import Fees will be levied on all items. With your authorization, these funds are used by the carrier or another agent to pay the Import Fees on your behalf (or the recipient’s behalf) to the appropriate authorities of the destination country. The payment of import fees is the responsibility of the importer and is levied based on the laws of the country into which the products are being shipped.

·     Import Fees Deposits will vary depending on the selected product and shipping method. The Import Fees Deposit is an estimation of the taxes and duties that may apply and isn’t an actual calculation.

·     Customs regulations and tax rates applicable to certain goods may change between the date the taxes and duties were estimated and the applicable taxes and duties on the date of import into the destination country. The duty or tax rate is often determined by the classification of a good, which varies by country and region.

·     Duties and taxes are calculated based on the market value (actual price before any promotions) of the product and not the price after XYZONLINE promotions. This allows destination country customs authorities to obtain the accurate import duties and taxes owed to them based on the actual value of the goods.

·     If the actual Import Fees exceed the Import Fees Deposit, we estimated. In that case, XYZONLINE will collect the exceeded fees by cash on the delivery date. And if the actual Import Fees are less than the Import Fees Deposit collected by us on your behalf then there will be refund to your wallet as available balance.

Note:

– The cost to ship items from each product category to international destinations varies by item, shipment, and shipping option.

– The above terms also apply to the shipment of any replacement product (if applicable) that might be shipped if there is a problem with the original shipment.

8. RETURNS, REPLACEMENTS & EXCHANGES

·     We accept returns of unused and undamaged items according to our returns policy 30 days count from the day you receive your merchandise Requirement for a valid procedure:

–  Proof of purchase (order number, invoice, etc.…).

–  Return request.

–  Reason for return must be valid and return acceptance conditions met (check out below).

–  Return method.

·     Should there be any item damaged due to our transportation, please contact our customer service within 24 hours for claim purposes. Remember to send back all items including the free promotional items that came with the purchase. If forgotten, the return will not be accepted. Once your product is retrieved, we will perform a quality check.

·     If the quality check is successful, we will refund you according to your payment method.

·     Note that if the quality check is unsuccessful, you will not be refunded and will be sent back your product at your expense.

Conditions and reasons to return an item:

You may want to return your item due to any of the following reasons:

–  Looks different to image on site.

–  Poor quality/Faulty.

–  Incorrect item received.

–  Parcel damaged on arrival.

–  Others (Please specify in additional notes).

Non-returnable Products:

You do not have a right to return, replace or exchange products in respect of:

A. products that have been used or damaged by you or are not in the same condition as you received them.

B. any consumable product which has been used or installed.

C. products with tampered or missing serial numbers.

e. products that fall under specific categories, including food, beverages, household goods, digital books, swimwear, hosiery, underwear, socks, health, contact lenses, hygiene related and personal care products and certain baby products (e.g. tethers, diapers, hygiene tissues, feeding, related products) music, video and video games.

4.3 Contacting Us (arrange a Return, Replacement or Exchange). You may contact us through email, social media or live chat on the Site, or by calling our call center

9. Your Refund:

·     When you order products from XYZONLINE, an estimate of the Import Fees will be levied on all items. With your authorization, these funds are used by the carrier or another agent to pay the Import Fees on your behalf (or the recipient’s behalf) to the appropriate authorities of the destination country. The payment of import fees is the responsibility of the importer and is levied based on the laws of the country into which the products are being shipped.

·     Import Fees Deposits will vary depending on the selected product and shipping method. The Import Fees Deposit is an estimation of the taxes and duties that may apply and isn’t an actual calculation.

·     Customs regulations and tax rates applicable to certain goods may change between the date the taxes and duties were estimated and the applicable taxes and duties on the date of import into the destination country. The duty or tax rate is often determined by the classification of a good, which varies by country and region.

·     Duties and taxes are calculated based on the market value (actual price before any promotions) of the product and not the price after XYZONLINE promotions. This allows destination country customs authorities to obtain the accurate import duties and taxes owed to them based on the actual value of the goods.

·     If the actual Import Fees exceed the Import Fees Deposit, we estimated. In that case, XYZONLINE will collect the exceeded fees by cash on the delivery date. And if the actual Import Fees are less than the Import Fees Deposit collected by us on your behalf then there will be refund to your wallet as available balance.

Note:

– The cost to ship items from each product category to international destinations varies by item, shipment, and shipping option.

– The above terms also apply to the shipment of any replacement product (if applicable) that might be shipped if there is a problem with the original shipment.

10. Refund Procedure:

We will issue a refund to you depending on the method you used for payment, as follows:

·       If you paid by cash, we would issue a refund to your wallet or collect cash.

·       If you paid by credit/debit card, you could choose to have a refund by credit/debit card or to your wallet.

11. Refund Timescale:

Your refund will be initiated once your product is received back in our customer fulfillment center and inspected by our team, and the final refund will be received by you as follows:

·       If the refund is to your credit/debit card, within fifteen (15) days from the day on which we receive the product back in our customer fulfillment center.

·       If your refund is to your wallet, you will receive the refund immediately after your product is received back in our customer fulfillment center and inspected by our team.

·       If you have cancelled your order before shipping, an automated refund will be provided back to you.